RustGuy®  
Orders & Policies
PLEASE OPEN AND INSPECT YOUR ORDER IMMEDIATELY 
UPON DELIVERY!


SHIPPING:


Orders ship the same day if received before 3 p.m. PST, Monday to Friday. Orders received on weekends or holidays ship the next business day.


REPLACING MIX-UPS, LOST OR DAMAGED ORDERS:

Mix-ups (different product received than what was ordered) will be replaced at no cost to customer provided customer has obtained a current RMA number (Replace Material Authorization) within five days of delivery and proper verification has been completed. Products lost or damaged during original shipping will be replaced at no cost to the customer after proper documentation has been received and verified by the shipping source. Customer is responsible for shipping and processing charges on original orders but will not be charged shipping and processing on replacement orders. PRODUCTS SENT BACK FOR REPLACEMENT WITHOUT A CURRENT RMA NUMBER WILL BE NOT BE ACCEPTED AND SENT BACK TO THE SENDER. AFTER FIVE DAYS FROM THE DATE OF DELIVERY NO REPLACEMENTS WILL BE ACCEPTED.



RETURNS:

We use the most potent and purest raw chemicals to ensure unsurpassed top quality during the manufacturing process of our propriety blended formulas. After the blending process, all batches must be tested and pass our high standards of performance and effectiveness. Only then do we give our stamp of approval and the formulas are ready to ship. 

ONCE PRODUCTS LEAVE OUR FACILITY, AN RMA NUMBER MUST ISSUED WITHIN FIVE DAYS OF DELIVERY.  PRODUCTS SHIPPED BACK FOR RETURN WITHOUT A CURRENT RMA NUMBER WILL NOT BE ACCEPTED AND SENT BACK TO THE SENDER. PACKAGES AND PRODUCTS MUST BE UNOPENED AND UNDAMAGED. ALL RETURNS SUBJECT TO A CURRENT 50% RESTOCKING FEE. CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING AND PROCESSING CHARGES. AFTER FIVE DAYS FROM THE DATE OF DELIVERY, NO RETURNS WILL BE ACCEPTED.



OUR COMMITMENT TO QUALITY:

RustGuy® products are formulated to perform beyond your expectations. All products are industrial strength, made for extreme application and are safe to use. We have thousands upon thousands of satisfied customers. OUR MISSION IS TO MAKE YOU A CUSTOMER FOR LIFE!